Lower operating costs. Better service. More satisfied customers.

Get dedicated bilingual teams that operate as a true extension of your company, with AI
included — at a fraction of the cost of hiring in the U.S.

We launched 47 new teams last quarter. • 98% client retention. • 4.9/5 satisfaction rating.

The impact of not having a professional support team

You lose customers due to slow response times or agents who don't master English.
You spend between 55,000 and 55,000 and 75,000 per year per agent in the United States (salary + benefits + office + high turnover).
Your internal team burns out, and service quality declines.
The Hispanic market in the U.S. continues to grow, but your support isn't ready to serve them properly.

"The Latino economy exceeds $4.4 trillion in the U.S. Many companies still struggle to scale

their customer experience in English."

SABTRIX CX: A TEAM THAT OPERATES AS PART OF YOUR COMPANY

We combine bilingual talent, proprietary technology, and artificial intelligence to reduce operating costs, improve your customers' experience, and scale your operation in less than 14 days.

Dedicated Teams

100% focused on your

brand — never shared.

AI-Powered Technology

Our platform analyzes conversations, detects opportunities, and automates follow-up and quality control.

Full Integration

We connect to Salesforce, Zendesk, Shopify, HubSpot, or any system you use.

LAUNCH YOUR TEAM IN LESS THAN 14 DAYS

Discovery & Design

We understand your brand, processes, and KPIs.

Recruitment & Selection

We find the perfect talent through technical assessments and psychological profiling.

Training & Onboarding

Training on your product, tools, and culture.

Go Live

Your team starts serving customers with daily supervision.

Continuous Optimization

Our AI-powered CRM measures everything and suggests weekly improvements.

WE ARE NOT A TRADITIONAL CALL CENTER. WE ARE AN OPERATION DESIGNED

TO GROW YOUR BUSINESS

55-65%

Cost reduction

Up to 65% less than hiring and operating an in-house

team in the U.S.

98%

Retention and quality

Stable teams with high CSAT standards and operational performance.

100%

Technology included

Proprietary AI-powered CRM, automations, and integrations — no additional costs.

24/7

Real coverage

Bilingual teams in your same time zone with continuous operation.

EVERYTHING YOU NEED TO SCALE YOUR CUSTOMER EXPERIENCE OPERATION

Customer Support Multicanal

Voice, WhatsApp, Chat, Email, and Social Media — in native English and Spanish.

Technical Support & Customer Success

Customer onboarding, technical support, and retention programs.

Outbound Sales & Lead Qualification

Active prospecting, lead qualification, and appointment scheduling.

Backoffice & Administrative Outsourcing

Order processing, billing, data entry, and administrative support.

AI Agent Supervision & Quality Assurance

Bot supervision, continuous training, and AI-powered quality control.

24/7 & After-Hours Coverage

Teams on night shifts and weekends — so you don't miss a single lead.

AI + Human Support, Working Together

Sabtrix combines AI automation with customer support teams to create faster, more organized, and more human experiences.

Our artificial intelligence helps analyze calls, optimize conversations, and improve team performance, while agents focus on delivering empathetic and professional service.

From real-time monitoring and call evaluation to CRM and performance metrics, Sabtrix enables you to manage customers, teams, and operations from a single intelligent platform.

AI-driven analysis. People-driven service.

WHAT OUR CLIENTS ARE ALREADY ACHIEVING

Customer Support

Telecom Company (USA)

CSAT increased from 78% to 94% in 3 months.

"The Sabtrix team completely transformed our support operation."

Renovation

Spanish SaaS Company

Scaled from 800 to 4,200 monthly tickets without hiring anyone else.

"Sabtrix's AI-powered technology allowed us to scale without losing quality."

Outbound Sales

Food Distributor

Generated $2.1M in additional outbound revenue in just 6 months.

"The ROI was incredible. It paid for itself in the first month."

SPECIALIZED TEAMS

Full-time teams, rigorously selected, month-to-month contracts.

Desde

$9.90 USD/hour

per agent (fully loaded)

Final pricing depends on schedule, volume, service complexity, and required specialization level.

Omnichannel support (voice, WhatsApp, chat, email, social media)
24/7/365 coverage in English and Spanish
Cobertura 24/7/365 en inglés y español
Scale up or down with just 24 hours' notice
Onboarding, training, QA, and WFM included
Onboarding, training, QA, and WFM included
AI-powered helpdesk included
Team Lead(s) included
Seasonal and holiday support
Quality assurance and weekly reports
... and much more!

FAQ

How long does it take to get started?

Implementation typically takes between 7 and 14 days, depending on team size, integrations, and operational complexity. This includes training, tool setup, and alignment with your processes.

Are the agents dedicated or do they work for multiple companies?

At Sabtrix CX, we work with dedicated teams. Agents are focused solely on your brand, processes, and goals to ensure higher quality, consistency, and business knowledge.

Can I integrate Sabtrix CX with my current CRM?

Yes. We can integrate with platforms such as Salesforce, HubSpot, Zendesk, Shopify, Gorgias, and other customer support, sales, or e-commerce tools.

What if I'm not satisfied?

We work with continuous monitoring, metrics, and ongoing optimization to ensure results. If something isn't working, we quickly adjust processes, training, or operational structure to align with your goals.

Can I get 24/7 or night-hour coverage?

Yes. We can operate during extended hours, weekends, or 24/7 coverage with bilingual teams in a nearshore model aligned with U.S. time zones.

What is the minimum number of agents?

The model can adapt from small operations to larger teams. Typically, we start from 1 dedicated agent depending on the type of service and operational volume.

What does the price include?

The service includes recruitment, team operation, supervision, metrics, technology, AI tools, quality control, continuous training, and operational support. Integrations and operational management are included.

Can I scale up or reduce the team quickly?

Yes. One of the advantages of the BPO model is operational flexibility. We can increase or decrease capacity based on seasons, growth, or changes in demand — without the lead times and costs of traditional hiring.

Your competitors are already scaling and cutting costs with

outsourced teams. Aren't you?

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Customer Experience. Sales Execution. Operational Support. One scalable extension of your business.